Shipping and Returns

Shipping-

All orders are made to order and dispatched within 5-7 working days. Once your order is dispatched you will receive a confirmation email to the email address entered at checkout. this will include your order number and tracking information.

Returns for personalised items-

Returns are accepted for personalised items within 14 days of receipt but only if the item is proven to be faulty due to personalised items being unique to each customer. 

I ask upon ordering that you ensure all spellings and details are correct as I work from a copy and paste system to avoid any spelling mistakes. I do not offer refunds due to spelling mistakes because of this. 

Fonts-

As you would expect, fonts are as unique as designs and names. Due to this variation in font styles there can be occasions where names may appear to be merged or where the font designer has used large lower-case letters for capitalised letters. If you are concerned about how a font may appear on your product please contact me before you order and I can provide a 'proof' image of your order. If no proof has been requested I will not offer a refund or return due to font styles or variations. 

Non-personalised items-

Returns are accepted for any non-personalised items within 14 days of receipt if the item is undamaged and in its original packaging.